Comments on: Writers – Do You Know Right From Wrong?

By: Sharon Hurley Hall

Sharon Hurley Hall — Fri, 07 Aug 2009 22:12:24 +0000

“Creating a product the client is happy with and going above and beyond are the best ways to guarantee repeat business and word-of-mouth. ” – Couldn’t have put it better myself, Becca.

By: Rebecca Laffar-Smith

Rebecca Laffar-Smith — Mon, 03 Aug 2009 08:14:35 +0000

Fantastic advice, Sharon, and it is interesting that life outside of freelancing brought them to mind. There are all sorts of non-business activities we do that can reflect a positive message in business.

One other aspect in the ‘know right from wrong’ factor is to freely offer advice and expert opinion. For example, last Thursday I had a table-meet (a meeting with a client who insists on face-to-face meetings and presentations rather than working via email or messenger), she wanted to create a page on the Web advertising a single product her brick-and-mortar small business provided. I advised her that, while I could provide what she wanted, she might prefer an online storefront instead of a single advertising page. Ultimately, I know my advice will benefit her business, make her more money, and save money in the long term even if it means a larger initial investment. But, because it was more than she had come to me for originally I needed to trust my professional judgment in this case and feel confident enough to express that.

Creating a product the client is happy with and going above and beyond are the best ways to guarantee repeat business and word-of-mouth. Not to mention, the best way to give the best of ourselves.
.-= Rebecca Laffar-Smith´s last blog ..What’s in the works this August at WRA? =-.

By: Sharon Hurley Hall

Sharon Hurley Hall — Sun, 02 Aug 2009 16:31:44 +0000

Hi George – I’ve never had an apology thrown back in my face and, equally, when I stand firm, clients usually know there’s a good reason. I think in many ways it’s about having self confidence. Then you can choose the strategy that suits the circumstances.

By: Tumblemoose

Tumblemoose — Thu, 30 Jul 2009 14:02:09 +0000

Hi Sharon,

Knowing when to stand firm and when to acquiesce is the hallmark of a great freelancer. Folks that let pride stand in the way will have a hard time making it in this business. I also think that your advise about not groveling is very sound. Recognize, apologize and move on is the best strategy.

Cheers

George
.-= Tumblemoose´s last blog ..Why You Need a “Google Friend Connect” Gadget for Your WordPress Blog =-.