I love it when my writing clients are happy. Usually I know because they send me effusive emails saying that I have captured exactly what they needed. I get a lot of those. (Lest you think I’m big headed, I also have several clients who simply pay up without comment.) This week was a first, though. I got a tip.
Most clients stick to the budget and seed a few well chosen words of praise when they are happy with the work I have done. This client put her money where her mouth was and added a bonus to the agreed fee for the article on social media. I felt good, and I tried to analyse what I had done to deserve this largesse. Here’s what I think it boils down to:
- I asked questions at the start to clarify the brief.
- I followed the brief to the letter.
- I offered to add a resource list to make it more useful for the client’s readers.
- I provided sources for my quotes so that the client could let them know they were being mentioned.
- I quickly made the minor amendments requested – a case of clarifying some terminology used.
- I delivered the article six days early.
It’s not always possible to deliver a job early. I’m usually happy to deliver on time. But the other aspects are what make me a professional freelance web content writer.
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Sharon, congratulations! I felt good just reading this post! It is a great feeling when clients value your work. We should absolutely celebrate and share these moments. Thanks for sharing the joy and the lessons learned from what you did right.
Karen
Thanks, Karen. It’s nice to know there are still some surprises in the writing business.
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